Switching Internet providers might sound like a hassle, but it’s easier than most people think. In fact, more Canadians are making the move every year as prices creep up, service quality slips, or contracts start to feel like a trap.
If you’re fed up with surprise price hikes, long hold times with customer service, or speeds that never quite match what’s on your bill, you don’t have to stay stuck.
This guide will walk you through the steps to make a smooth switch, and show you why thousands of Canadians are moving to NetJOI for Internet that’s fast, fair, and free of surprises.
1. What Do You Want Out of Your Internet Service?
The first step is knowing why you want to switch. Are you looking for:
- Lower monthly prices?
- More reliable connections?
- Faster speeds?
- Better customer service?
Your answer will shape which provider is right for you. For example:
- Light users (browsing, social media, emails) may only need 25–50 Mbps.
- Families or streamers should look for at least 100–150 Mbps.
- Gamers and work-from-home households often benefit from 300 Mbps or even Gigabit plans.
Scenario: If your family streams Netflix on three TVs while someone else works from home, that 25 Mbps “basic” plan won’t cut it. You’ll need a higher speed tier to keep everyone happy.
At NetJOI, we make this easy with plans for every type of household from casual surfers to power users.
2. Talk To Your Current ISP (and Watch Out for Their Tricks)
Before canceling, call your current provider. Sometimes they’ll throw in a “loyalty discount” to keep you but these often expire quickly, and your price jumps right back up.
Also, make sure you know:
- If there are early termination fees.
- If your email address is tied to your provider (switch to Gmail/Outlook to avoid losing access).
Scenario: One customer realized their “discount” from the old provider only lasted 6 months. By the end of the year, they were paying even more than before.
3. Research Your Options
Not all ISPs cover all areas. Rural Canadians often face fewer choices, while city dwellers may have multiple providers competing for their business.
Do a quick availability check before deciding. At NetJOI, we currently serve Ontario, Alberta, British Columbia, and Nova Scotia all with straightforward pricing and no contracts.
Scenario: A homeowner in Ontario discovered that their only options from the “big guys” were bundles with TV they didn’t need. Switching to a smaller ISP saved them money and gave them only the services they wanted.
4. Consider Service and Reputation (Not Just Price)
It’s tempting to chase the cheapest deal. But Internet is one of those services where “too good to be true” often means endless outages or poor customer support.
Instead, look for providers that balance price, reliability, and service. NetJOI customers know our small team by name so no hours-long hold times, no getting bounced around between call centres.
Scenario: We often hear from people who spent weeks chasing their old ISP for a simple billing correction. That frustration is a top reason Canadians switch.
5. Look for Ways to Avoid Surprise Costs
Many providers lure you in with promo prices. Twelve months later, your bill can double.
At NetJOI, you don’t have to play the “guess my bill” game. We keep things simple:
- No contracts.
- No hidden fees.
- Locked-in pricing that never jumps on you.
Scenario: Imagine signing up for $49.95/month only to see it balloon to $89.95 after the promo ends. That’s the kind of frustration we protect customers from.
6. Test Your Internet Connection
Before switching, run a speed test to see what you’re really getting. Many customers find they’re paying for one speed but consistently getting much less.
If you’re on a 150 Mbps plan but only hitting 60 Mbps during peak hours, that’s a red flag.
Compare those results to what you’d get with NetJOI’s transparent, reliable speeds.
7. Close Out with Your Old Provider
Once your new service is live, then cancel your old one. Cancelling too soon can leave you offline for days.
And don’t forget: return all equipment (modems, routers, set-top boxes). Otherwise, you may face equipment fees.
8. Why Thousands Are Making the Switch to NetJOI
Here’s what makes NetJOI stand out from the “big guys”:
- No contracts.
- Locked-in pricing.
- Service-versary rewards (celebrate milestones, earn discounts).
- Friendly Canadian-based support from a small team that knows you by name.
9. Final Word: Switching is Easier Than You Think
Switching Internet providers doesn’t have to be stressful. Once you understand your needs, check availability, and confirm your plan, you can be online with your new provider in no time.
If you’re ready to leave surprise bills and poor service behind, NetJOI is ready to help.
Check availability today and make the switch the easy way with NetJOI.
FAQs About Switching Internet Providers in Canada
Will I lose Internet during the switch?
Not if you time it right. Keep your old service active until your new provider confirms your connection is live.
What if my old provider charges me a cancellation fee?
Sometimes it’s worth paying. The savings from switching often outweigh the cost within a few months.
Can I keep my phone number if I switch Internet and phone together?
Yes, with VoIP services like NetJOI’s, you can usually port your existing number.
Do I need to buy new equipment?
Most providers, including NetJOI, supply modems and can walk you through setup. Just return your old provider’s gear to avoid fees.
