For many Canadians, the announcement about the Rogers/Shaw merger getting approved made our stomachs drop. On the streets, the consensus is that the last thing we need is another behemoth telecom operator. Several entities from the various federal and provincial governments have promised to keep a close eye on whether the combined company delivers on […]

When it comes to Internet Service Providers (ISPs), I know that there are several factors that determine customer satisfaction, but customer service is often the deciding factor.

Like many industries emerging from the Covid world, the Telecoms industry has come roaring back and 2023 promises to be another year of continued growth. At NetJOI, we peeped deep into our crystal ball to identify the top 5 events that will further shape the industry, but more importantly, have an outsized impact on the […]

Oh Canada. The land of poutine, nice people, and crazy expensive Internet ‘service’ that offers nearly no customer service, and always includes inconveniently-timed outages. Like most Canadians who have survived into their 20s, I grew up thinking it was normal to have my dad pacing the floor once or twice a year waiting on hold […]