Over the past few weeks, Telus and Koodo have rolled out a major change to how their AutoPay discounts work, and it’s catching some customers off guard. As reported by MobileSyrup, new customers who want to receive the monthly AutoPay discount must now pay directly from a bank account. Credit cards and digital wallets no longer qualify.
While this might seem like a sudden shift, it’s not entirely unprecedented. In fact, Bell has quietly enforced the same restriction for some time now – AutoPay discounts apply only when you link a bank account, not a credit card. With both Bell and Telus following this approach, the writing may be on the wall for other providers.
What about Rogers? So far, they haven’t announced any changes to their AutoPay discount structure – but let’s be real: they’re probably watching closely. If Bell and Telus don’t face customer blowback, other telecoms may follow suit.
Why the Change?
Telcos argue that processing bank payments costs them less in fees, allowing them to pass along those savings to you. But for many customers, using a credit card is about more than convenience, it’s about protection, points, and perks.
Why customers are upset:
- Credit cards offer fraud protection, points, and flexibility.
- Bank account auto-pay feels less secure.
- It’s a bait-and-switch for long-time customers who trusted their provider.
What This Means for You:
- If you’re a Telus, Koodo, or Bell customer and want to keep your AutoPay discount, you will have to provide your bank account details (not your card).
- If you’re with another provider, like Rogers or Shaw, keep an eye on your inbox, this change may be coming sooner than you think.
How NetJOI Is Different
At NetJOI, we don’t play these games.
✅ Keep your credit card.
✅ Send Interac Transfers via your bank account if you want.
✅ No surprise restrictions. Ever.
We’re a proudly small team that believes in clarity, consistency, and customer-first service. If you’re tired of fine-print tricks, maybe it’s time to join an Internet provider that treats you like a person, not a line item.
No Penalties. Just Perks.
While others pull the rug from under your feet, NetJOI keeps it simple:
- Locked-in pricing with our Pricing Promise
- No contracts or hidden fees
- 15% off your first order with code Welcome15
- Service-versary discounts every year you stay
Final Thoughts: Loyalty Should Be Rewarded, Not Punished
Auto-pay discounts were meant to reward customers for making billing easier. Now, it feels like those rewards are being used as leverage. If you’re done with that kind of treatment, there’s another way.
Try NetJOI. We think you’ll feel the difference from day one.
