Still No Internet? You’re Not Alone.
Whether you’re working from home, streaming your favorite shows, or helping your kids finish homework – losing your Wi-Fi connection is beyond frustrating.
Good news? Most issues are fixable without needing a tech degree.
Here’s your NetJOI-approved, Canadian-friendly guide to getting back online fast.
🔌 Step 1: Quick Fixes That Solve Most Problems
Try these first (they fix 80% of issues):
- Restart your modem/router. Unplug for 30 seconds, then plug back in.
- Check your connections. Is everything snug? A loose Ethernet cable can tank your signal.
- Test a different device. If one device works and another doesn’t, the issue may be device-specific.
- Reboot your device. Laptops, tablets, and phones sometimes just need a reset.
- Try wired. Plug your laptop directly into the modem via Ethernet. If that works, the problem is likely your Wi-Fi – not your Internet service.
📶 Step 2: Is Your Wi-Fi Signal Weak?
Common signs of weak Wi-Fi:
- Great speed near the modem, but dead zones elsewhere
- Streaming stutters or drops
- Smart devices losing connection
Try this:
- Move your router to a central, elevated location
- Avoid placing it near microwaves, baby monitors, or metal shelves
- Reduce clutter around the router – walls and furniture block signal
- Switch to 5GHz if you’re nearby, or 2.4GHz for longer range
🛜 Step 3: Could It Be Your Hardware?
Wi-Fi tech evolves quickly. If you’re using a router from 2018 (or earlier), it’s probably time for an upgrade.
✅ Use your own router (NetJOI customers can BYO)
✅ Consider mesh Wi-Fi if you have a large or multi-level home
✅ Avoid ISP rental boxes that lock you into low-performing gear
Pro tip: Devices should support Wi-Fi 5 (AC) or Wi-Fi 6 for best results.
📡 What About the Modem from NetJOI?
If you’re using a modem from NetJOI, you’re getting strong built-in Wi-Fi designed for modern Canadian homes. Here’s what our modems offer:
✅ CODA-4680
- Dual-band Wi-Fi 5 (802.11ac)
- Excellent for small to medium homes
- Handles HD streaming and multiple devices with ease
✅ CODA-5610Q
- Dual-band Wi-Fi 6 (802.11ax) – next-gen wireless
- Great for dense or device-heavy households
- More efficient, better speed, and less interference
✅ CODA-4582
- Dual-band Wi-Fi 5 (802.11ac)
- Stable, reliable performance with strong signal range
- Supports up to Gigabit speeds on wired connections
Bonus: All of our modems come pre-configured – just plug in and go.
Want to boost performance? You’re also free to add your own router or mesh Wi-Fi system.
🧪 Step 4: Run a Speed Test (Then Compare)
- Use a tool like fast.com or speedtest.net
- Run one test over Wi-Fi and one wired
- Big gap? That points to your Wi-Fi setup – not your Internet speed
NetJOI offers 150 Mbps and Gigabit plans – plenty for streaming, gaming, or multiple users. But even a fast plan can feel slow if the Wi-Fi setup isn’t right.
Special Considerations for Canadians
Wi-Fi troubles in Canada can also be caused by:
- Dense housing (condos, townhomes) = signal overlap with neighbors
- Basements or thick concrete walls = common in many older homes
- Seasonal outages = storms, snow, and rural line disruptions
If you’re using your Internet in a remote or rural area, LTE interference and infrastructure quality can also play a role.
🛠 Still Not Working? Try These Last Resorts
- Factory reset your modem/router
- Update router firmware (check your device brand’s website)
- Try a new DNS (like Google’s 8.8.8.8)
- Reach out to your Internet provider to check for outages or service issues
✅ Final Tip: Use a Plan That Supports Your Setup
If your home has multiple users, HD streaming, smart devices, or a work-from-home setup, you need more than just an Internet connection – you need one that works with your Wi-Fi.
At NetJOI, we offer:
- Fast Internet plans starting at $39/month
- No contracts, no surprise fees
- The freedom to use your own Wi-Fi gear
📍Fast, Reliable Internet available in Ontario, Nova Scotia, Alberta, and BC.
