Support

Here’s what to expect after you place your order:

• We place an authorization holdon your credit card for the first month of service, plus any extras (like if you’re purchasing a modem).
• We then complete a thorough network qualificationto confirm your address is eligible for service.
• If everything checks out, we’ll ship your modemand arrange your installation.
• Once your service is successfully activated, we charge your card for the first month.

Yes, in almost all cases, you can keep your current phone number. We’ll handle the number transfer once you place your order and ship your ATA adapter, so your service switches over smoothly without downtime.

Not at all. A premium modem is included with every NetJOI Internet plan at no extra cost.

If you prefer built-in Wi-Fi, you can upgrade to a Wi-Fi modem for a small monthly rental fee.

If you prefer to own your modem, you can purchase one from us instead. Customers who choose to buy enjoy a special discount on their Internet plan for a limited time.

Please note:

• Rented modems remain the property of NetJOI Communications Inc.
• They must be returned if requested — for example, when your service is disconnected.
• Purchased modems are yours to keep and come fully configured for NetJOI service.
• Modems are shipped free of charge at this time and are plug-and-play for easy setup.

Yes - installation is free for most NetJOI customers, since many addresses qualify for remote activation that doesn’t require a technician visit.

If a technician visit is required, there may be a one-time network visit fee charged by our local network partner. NetJOI covers most of this cost on your behalf, and we’ll always seek your approval before incurring any fee.

>You’ll just need a small VoIP adapter (ATA) that connects your regular home phone to your Internet modem. We’ll ship one to you pre-configured, so setup is plug-and-play, no technical knowledge required.

If we determine the issue isn’t inside your home, we’ll arrange for a technician to check the external line.

If the issue ends up being inside your home, a fee may apply — but don’t worry, we’ll always let you know upfront.

We’re available every day from 8 AM to 9 PM via Messenger, and email.

Send us a message anytime — we’ll respond as quickly as possible.

• Run a speed testto check your connection.
• Reboot your modem (power off, wait 30 seconds, then power back on).
• Check your Wi-Fi signal — move closer to the modem if needed.
• Still slow? Message usand we’ll investigate.

We accept one simple payment method:

• Credit Card: Billed automatically each month for convenience.

Your card will be securely charged only after your modem ships, and future payments will process automatically each month.

Let us know your new address, and we’ll check if NetJOI service is available there.

If it’s a go, we’ll help transfer your service seamlessly. If not, we’ll walk you through your options.