Support

Here’s what to expect after you place your order:

• We place an authorization holdon your credit card for the first month of service, plus any extras (like if you’re purchasing a modem).
• We then complete a thorough network qualificationto confirm your address is eligible for service.
• If everything checks out, we’ll ship your modemand arrange your installation.
• Once your service is successfully activated, we charge your card for the first month.

You’ll be asked to send payment after we validate your address qualifies for service and before we ship your modem.

Not at all. All NetJOI plans include free modem rental by default. If you prefer to own your modem, you can purchase one from us — and enjoy a discounted rate on your Internet plan for a limited time.

Please note:

• Rented modems remain the property of NetJOI Communications Inc.
• They must be returned if requested — for example, when your service is disconnected.

If you don’t have an active landline, some providers require a small dry loop fee to maintain your connection. We’ll let you know upfront if this applies to your address.

If we determine the issue isn’t inside your home, we’ll arrange for a technician to check the external line.

If the issue ends up being inside your home, a fee may apply — but don’t worry, we’ll always let you know upfront.

We’re available every day from 8 AM to 9 PM via Messenger, WhatsApp, and email.

Send us a message anytime — we’ll respond as quickly as possible.

• Run a speed testto check your connection.
• Reboot your modem (power off, wait 30 seconds, then power back on).
• Check your Wi-Fi signal — move closer to the modem if needed.
• Still slow? Message usand we’ll investigate.

We accept two payment methods:

• Credit Card: Billed automatically each month for convenience.
• Interac E-Transfer: Send your payment manually each month — we’ll provide the details at checkout.

Prefer one over the other? Just let us know during setup and we’ll take care of it.

Let us know your new address, and we’ll check if NetJOI service is available there.

If it’s a go, we’ll help transfer your service seamlessly. If not, we’ll walk you through your options.