In a previous article, we attempted to predict the 5 events that will impact your budget for Internet and Digital phone services, and in that article, we expected that wholesale providers will play an outsized role in 2023 as customers focus more and more on affordability and quality customer service. We didn’t expect that the big providers like Bell, Telus, Videotron would decide to enter the low-cost market and acquire several of the major independent alternative Internet Service Providers.
In February 2023, Telus quietly purchased Start.ca while Bell quietly snapped up Distributel (Acanac, Primus, ThinkTel, Zazeen, Yak) in December 2022 and Videotron completed its acquisition of VMedia in July 2022.
While the trend of acquisitions will likely continue, what sets alternative providers apart is the way they treat their customers long-term. At NetJOI, we reward loyalty with our JOIBucks program, where customers earn monthly rewards and receive service-versary discounts on the anniversary of their sign-up.
In this article, we will discuss the top 5 alternative Internet Providers in the Greater Toronto Area (GTA) that aren’t associated with Bell or Rogers, with a special focus on affordability, great customer service where you’re treated like royalty – not just a flashy romance that fades away after sign-up – and how easy it is to switch without annoying contracts or long-term commitments.
1. Diallog
Diallog’s starter package for $35 monthly, which provides Internet speeds of up to 15 Mbps, might just be one of the reasons why it has been connecting Canadians for over 20 years now. All packages include a high-quality dual-band Wi-Fi router, 50% off one-time installation, unlimited usage, and a sweet $50 credit on your account if you refer the services to a friend.
Their mainstream package is priced at $40 monthly and can provide speeds up to 50 Mbps. It’s ideal for multiple devices, HD streaming, and online gaming. If you have a penchant for higher speeds, you can check out their GIGABIT package, which is a $85 per month and, just like its name, can provide speeds up to 1 Gbps. When it comes to installation, Diallog takes at least five business days from order placement to get your Internet up and running, although much will depend on the technician schedule of the main telcos and cablecos. Diallog also do not have term contracts and have a $50 referral bonus for the customer, and the referred gets 50% off for the first three months. It is worth noting that a few customers have reported not receiving their referral awards.
2. TekSavvy
TekSavvy offers a range of packages to suit your needs. You can choose from download speeds ranging from a respectable 30 Mbps to a mind-blowing 1 Gbps. Now, let’s keep it real here—the faster speeds come with a higher price tag, so we recommend sticking with their most popular service that hits the sweet spot! It offers download speeds of up to 100 Mbps and connects a whopping 5-9 devices at once. No more worrying about hitting pesky data caps because TekSavvy, like most ISP, offers unlimited usage.
TekSavvy has built a strong reputation for customer care, even lowering Internet prices in the past due to favorable regulatory action. However, as TekSavvy has grown into a major player, it may now face some of the challenges that come with being a larger operation, potentially affecting their ability to offer the same level of personalized service as before.
3. NetJOI
NetJOI knows that affordability is key, offering services starting as low as $45 per month, with speeds up to 40 Mbps. But NetJOI isn’t just about upfront savings – it’s our long-term benefits and care that sets us apart. With free installation and free modem rental on all packages, you’re off to a great start.
Our JOIBucks rewards program gives you monthly points for paying bills, which can be redeemed for perks and discounts. Here’s how it works: when you sign up for one of our Internet or Phone packages, you will get a welcome bonus of JOIbucks. When you order additional service or pay your bills, you will continue to earn JOIBucks which you can redeem for exciting perks and discounts on your monthly bill.
That’s not all! With our service-versary rewards, you get discounts on each anniversary of your sign-up. It’s simple: on your first anniversary, enjoy 50% off that month’s bill. On the second anniversary, receive 75% off, and on the third anniversary – and every year after – your bill is completely free for that month. It’s our way of saying thank you for your loyalty!
Plus, with our Pricing Promise, your rate stays the same for at least 10 years, ensuring no unexpected price hikes and even possible reductions with favorable regulatory changes! Even more, with our Referral bonus, when you refer a friend, family or even frenemy, you both get one month free when they sign up!
4. GTA Telecom
With GTA Telecom, you have a range of packages to choose from, starting as low as $34.95. Talk about affordability! Their most popular package offers download speeds of 75 Mbps and upload speeds of 10 Mbps. You’ll get your first month absolutely free when you sign up for their cable internet service.
Now, let’s talk about options. GTA Telecom has got you covered with their FTTN packages. You’ll get download speeds of up to 50 Mbps and upload speeds of 10 Mbps. Starting at just $39.95, they’re an excellent choice for those seeking a reliable connection without breaking the bank. They also offer a full money-back guarantee within 30 days.
GTA Telecom has got your back if your service is temporarily offline and can’t be fixed right away, they provide a portable internet hotspot device to keep you connected.
5. NETFOX
Netfox is a telecommunications provider that started organically back in 2008 growing to become a National Internet provider. Known for its transparent pricing and no-contract plans, Netfox provides a variety of Internet packages ranging from basic speeds of 6 Mbps to higher speeds of 300 Mbps, with unlimited usage across all plans.
One of Netfox’s strengths is its emphasis on customer satisfaction and affordability. Part of the cornerstone of their company is to provide unparalleled dedication to customer service, and their vow to bring a personal touch to reach interaction.
In terms of installation and modem options, Netfox charges an installation fee of up to $60 for some products (installation fee waived if customer purchases a modem from Netfox). Likewise, the installation fee is waived if the customer is transferring to Netfox from another provider.
In terms of modems, customers have the option to either use their own modem or customer can opt to purchase a modem from Netfox with prices ranging from $99 to up to $250 (plus tax). So, a fairly hefty initial cost to get connected with Netfox.
Despite the potential for higher initial costs, Netfox’s reputation for exceptional customer service has earned them loyal customers who appreciate the personal touch and reliable support they offer.
Summary
In conclusion, when it comes to finding alternative internet providers in the GTA, there are several options to consider. Each provider brings its own unique strengths, so take your pick based on your specific requirements and get ready to enjoy a reliable and fast internet connection in the GTA. Happy surfing!
