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Keep Your Modem & Save $5/Month

Bring your own compatible DOCSIS 3.1 cable modem to NetJOI and save $5 every month.

Switching Internet providers should not mean replacing equipment you already own. If you purchased a compatible DOCSIS 3.1 cable modem from a previous provider or bought one separately, you may be able to keep using it with NetJOI.

Bringing your own modem can lower your monthly bill, avoid unnecessary equipment shipments, and let you continue using the router, mesh system, or home-network setup you already know.

Not sure whether your modem qualifies? We confirm compatibility based on the exact model, your address, and the cable network serving your area.

Save $5 every month
Customers who use an approved compatible DOCSIS 3.1 cable modem receive an ongoing $5 monthly discount on their NetJOI Internet plan. The discount continues for as long as approved customer-owned equipment remains on the service.

Use Your Own Compatible Modem

Why Keep Your Existing Modem?

Keeping your modem can make switching providers simpler. You avoid replacing compatible equipment, continue using a setup you already understand, and do not have to wait for a NetJOI modem to be shipped once compatibility is confirmed.

  • Save $5/month with approved compatible equipment
  • Avoid waiting for a NetJOI modem shipment
  • Make switching providers simpler
  • Keep the setup you already know
  • Reduce unnecessary equipment waste
  • Keep your preferred router, mesh, or gaming setup

Modem ≠ Router

Modem vs. Router vs. Mesh Wi-Fi

A cable modem connects your home to the Internet provider’s network. A router or mesh system takes that connection and distributes it to phones, laptops, TVs, gaming consoles, and other devices throughout your home.

Some equipment combines the modem and Wi-Fi router in one unit, while other setups use separate devices. That is why we need the exact make and model number—not simply the name of your Wi-Fi system.

Not sure what you have?
Send us the make and model number, or a clear photo of the equipment label, and we will help identify it.

Compatibility Confirmed Before Activation

Compatible Modems by Province

To bring your own modem to NetJOI, it must support DOCSIS 3.1 and be approved for the cable network serving your address. The models below are approved for use in the provinces shown.

Not sure what DOCSIS 3.1 means?
DOCSIS 3.1 is the modern cable technology used for new NetJOI activations. Learn how DOCSIS 3.1 modems work →

Modem-only models require a separate router or mesh Wi-Fi system. Models with built-in Wi-Fi combine the modem and wireless router in one unit.

Nova Scotia

Modem only

  • Sercomm DM1000
  • Hitron CODA-45
  • Arris CM8200
  • Hitron CODA-56
  • CBN CD8000

Built-in Wi-Fi

  • CBN / Compal CH8568DGW
  • Hitron CODA-4582
  • Hitron CODA-5610Q

Alberta and British Columbia

Modem only

  • Sercomm DM1000
  • Hitron CODA-45
  • Technicolor TC-4400
  • Motorola MB8600
  • Hitron CODA-56
  • CBN CD8000

Built-in Wi-Fi

  • Technicolor CGA4234
  • CBN / Compal CH8568DGW
  • Hitron CODA-4680
  • Hitron CODA-5610Q

Ontario

Modem only

  • Sercomm DM1000
  • Hitron CODA-45
  • Hitron CODA-56
  • CBN CD8000
  • Technicolor TC-4400

Built-in Wi-Fi

  • CBN / Compal CH8568DGW
  • Hitron CODA-4680
  • Hitron CODA-5610Q
  • Technicolor CGA4234
  • Sercomm DG4244
Don’t see your modem listed?
Send us the manufacturer and exact model number, or a clear photo of the equipment label. We can check whether it may still qualify before you replace it.

How It Works

How to Use Your Own Modem

During checkout, select Use Your Own Compatible Modem and enter your modem details.

  • Confirm that you own the modem and that it does not need to be returned to another provider
  • Enter the manufacturer and exact model
  • Enter the serial number and cable MAC address
  • NetJOI checks compatibility for your address and selected plan
  • Once approved, the modem is submitted for activation

The cable MAC address may appear on the equipment label as CM MAC, HFC MAC, or Cable Modem MAC.

Not sure where to find the modem details?
Send us a clear photo of the equipment label and we will help identify the make, model, serial number, and cable MAC address.

What NetJOI Supports When You Use Your Own Modem

NetJOI supports the Internet connection to your approved modem. We will also provide reasonable guidance when connecting your router or mesh system.

Advanced troubleshooting of customer-owned Wi-Fi equipment, smart-home devices, internal wiring, and customized home networks is provided on a best-effort basis and is not included in standard Internet support.

Customers who prefer NetJOI to supply and manage the complete modem and Wi-Fi setup may prefer one of our NetJOI-supplied equipment options.

Already Using a NetJOI Modem? You Can Switch Later

Customers are not locked into renting equipment forever.

If your service is already active using a NetJOI modem and you later purchase a compatible modem of your own, contact us and we can review compatibility and switch the service over.

Once your compatible modem is activated, the NetJOI modem can be returned to stop future equipment rental charges.

Helpful Resources

FAQs (For the Curious Types)

Yes. Customers who use an approved compatible DOCSIS 3.1 cable modem receive a $5 monthly discount on their NetJOI Internet plan.

Yes. NetJOI Internet service requires a compatible DOCSIS 3.1 cable modem.

Usually not. Routers, mesh systems, pods, and extenders are different from cable modems. Some devices combine modem and Wi-Fi functions, so the exact make and model matters.

We typically need the modem manufacturer, exact model, serial number, and cable MAC address to review compatibility.

Possibly, but only if you own the modem. Equipment rented or supplied on loan by Rogers, Shaw, Cogeco, Eastlink, or another provider usually has to be returned and cannot be brought to NetJOI. If you purchased the modem, send us the exact model and we will check whether it is approved at your address.

Yes. If you start with a NetJOI modem and later purchase a compatible modem, contact us and we can review it for compatibility.

NetJOI supports the Internet connection to the approved modem and provides reasonable guidance when connecting a router or mesh system. Advanced troubleshooting of customer-owned Wi-Fi and home-networking equipment is provided on a best-effort basis.

No problem. NetJOI also offers modem and Wi-Fi equipment options designed for a simpler supported setup.

Ready to Keep Your Modem and Save?

Check whether NetJOI Internet is available at your address. During checkout, choose Use Your Own Compatible Modem and provide the modem details for review.

Not sure what modem you own? Send us the make and model, or a clear photo of the equipment label, and we will help identify it.

No contracts  •  Compatibility confirmed before activation  •  Save $5/month

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