🌆 Keep your Internet provider. Keep your phone number. Plans from $11.95/month.
Looking for an affordable home phone or VoIP provider in Vancouver? NetJOI lets you change your phone service without changing the Internet connection you already have. Our Digital Home Phone service works with TELUS, Rogers, Shaw, NetJOI Internet, or another suitable Internet provider, with plans starting at $11.95/month.
You can keep using the home telephone you already own, with voicemail, caller ID, and other popular calling features included. If you already have a Vancouver number, NetJOI’s carrier supports transfers across Vancouver exchanges in the 604, 778, 236, and 672 area codes.
Already have a Vancouver number people have known for years? You can bring it with you. NetJOI’s carrier supports number transfers across Vancouver exchanges in the 604, 778, 236, and 672 area codes.
We’ll handle the transfer process for you. Just keep your existing phone service active until we confirm that the move is complete.
“We are new customers to NetJOI, and so far have been very happy with a smooth transition from our old company. Service is good, calls are not dropped, and we are quite pleased with the service provided so far.”
– Beverley Peden • Google Review
Keep TELUS, Rogers or Shaw for Internet
Your Internet and home phone don’t have to come from the same company. If you’re happy with TELUS, Rogers, Shaw, NetJOI Internet, or another provider, you can keep that connection and move only your phone service.
NetJOI is a VoIP phone service, which means your calls travel over your Internet connection instead of a traditional copper phone line. VoIP stands for Voice over Internet Protocol, and the setup is simple: a small ATA adapter connects your regular home telephone to your router, allowing you to continue using the phone you already have.
There’s no need to move your Internet service or sign up for a larger telecom bundle just because you want a different home phone provider.
Home Phone & VoIP Plans for Vancouver
- JOI Basics – $11.95/month
JOI Basics includes unlimited calling throughout Canada, along with popular calling features such as voicemail and caller ID. It’s a straightforward option if most of your calls stay within British Columbia or elsewhere in Canada.
- JOI Plus – $16.95/month
JOI Plus includes unlimited calling across Canada and the United States, along with popular calling features. It’s a good fit if you regularly call friends, family, or businesses in the U.S.
- JOI International – $19.95/month
JOI International includes unlimited Canada calling plus a $5 monthly Global Calling credit, which can be used toward calls to the U.S. and other international destinations at our published per-minute rates.
Use the Home Phone You Already Have
Switching to digital home phone doesn’t mean replacing the telephone sitting in your home. A compatible ATA – Analog Telephone Adapter connects your existing phone to your Internet router and lets it work with NetJOI Phone.
You can rent a NetJOI ATA for $4/month, purchase a 1-port HT801 for $59.95, purchase a 2-port HT802 for $69.95, or bring your own compatible unlocked ATA. If you purchase a NetJOI ATA, your second month of phone service is free.
For most households, that creates a straightforward home phone system using the telephone and Internet connection you already have.
Keep Your Vancouver Phone Number
Vancouver numbers in supported 604, 778, 236, and 672 exchanges can be transferred to NetJOI, so switching providers doesn’t mean changing the number friends, family, doctors, financial institutions, and other important contacts already use.
We take care of the transfer request for you. Number transfers are normally completed with little interruption, although a brief service interruption can occur while the number moves between providers. For that reason, keep your existing phone service active until we confirm the transfer is complete.
Keep the Number Without Keeping the Home Phone
Sometimes the number matters more than the telephone itself. With Keep My Number for $9.95/month, you can preserve an eligible number without maintaining a separate home telephone or using an ATA adapter.
Incoming calls can be forwarded to your mobile phone or sent to voicemail, with voicemail messages also available by email. It can be useful if you’re downsizing, travelling, moving, or simply no longer use a home phone enough to justify keeping one.
Learn About Keeping Your Phone Number ›
Home Phone Is Changing in Vancouver
A home phone no longer necessarily means an old copper telephone line. TELUS has been retiring legacy copper in PureFibre areas and moving customers onto newer network technologies, while Rogers/Shaw home phone is also delivered digitally over its network rather than through a traditional copper telephone pair.
For many Vancouver households, the more useful comparison is no longer simply “landline versus VoIP.” It’s whether the service depends on household power or a broadband connection, whether you can keep your existing number, what happens during an outage, and whether you can keep the Internet provider you already have.
NetJOI is straightforward about those trade-offs: our phone service uses your Internet connection and ATA, so both need power and a working Internet connection for calls.
Calling Across Canada, the U.S. or Overseas
JOI Basics includes unlimited Canada calling, while JOI Plus adds unlimited calling to the United States.
For calls farther afield, NetJOI offers Global Calling. JOI International includes a $5 monthly Global Calling credit, while JOI Basics and JOI Plus customers can add a $5, $10, or $20 monthly credit. Those credits can be used for calls to destinations around the world at our published per-minute rates.
View International Calling Rates ›
VoIP & Home Phone Service Across Metro Vancouver
NetJOI Digital Home Phone and VoIP service can be used throughout Metro Vancouver wherever you have a suitable Internet connection, including Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, and surrounding communities.
You don’t need NetJOI Internet. A stable connection from TELUS, Rogers, Shaw, or another suitable provider can be used for NetJOI Phone.
Learn More About VoIP & Digital Home Phone
If you’re comparing Vancouver VoIP providers or simply want to understand how digital home phone works before switching, these guides go into more detail.
What Equipment Do I Need for VoIP?
Learn how an ATA connects your existing telephone to your Internet service, what equipment you actually need, and whether renting, buying, or bringing your own adapter makes sense.
Read the VoIP Equipment Guide ›
How to Switch Home Phone Providers and Keep Your Number
Changing providers doesn’t necessarily mean giving up a number you’ve had for years. This guide explains how number transfers work, what happens during the move, and why you should keep your existing service active until the transfer is complete.
Cheap VoIP Home Phone Plans in Canada
See how VoIP pricing works, what may be included in a monthly plan, and what to compare beyond the advertised price.
Explore Affordable VoIP Plans ›
Explore All NetJOI Phone Guides ›
Frequently Asked Questions
What is VoIP?
VoIP stands for Voice over Internet Protocol. It allows your home phone calls to travel over your Internet connection instead of a traditional phone line.
Is NetJOI a VoIP provider in Vancouver?
Yes. NetJOI provides digital home phone and VoIP service in Vancouver and throughout Metro Vancouver wherever you have a suitable Internet connection.
Can I keep my current Vancouver phone number?
Yes. Vancouver numbers in supported 604, 778, 236, and 672 exchanges can be transferred to NetJOI, and we’ll handle the transfer request for you.
Will there be downtime when my number transfers?
Number transfers are normally completed with little interruption, but a brief interruption can occur while the number moves from your old provider to NetJOI. Keep your existing service active until we confirm the transfer is complete.
Do I need NetJOI Internet?
No. NetJOI Phone works with any suitable Internet provider.
Can I use NetJOI Phone with TELUS Wireless Home Internet or Smart Hub?
Yes. NetJOI Phone can work with TELUS Wireless Home Internet, including Smart Hub service, as long as the connection is stable enough for reliable VoIP calling. Your ATA connects to your router just as it would with a cable or fibre connection.
Can NetJOI Phone work over fibre, cable or wireless Internet?
Yes. The underlying connection can be fibre, cable, fixed wireless, or another suitable broadband service. What matters most for call quality is having a stable Internet connection.
Can I use my existing home telephone or bring my own ATA?
Yes. Your current telephone connects to an ATA adapter, and you can also use your own compatible unlocked ATA. We’ll provide the settings needed to connect it to NetJOI Phone.
Does NetJOI Phone work during a power outage?
NetJOI Phone relies on your Internet equipment and ATA having power. A battery backup or UPS can keep your modem, router, and ATA powered temporarily, provided your Internet provider’s network remains operational.
Can I keep my number without keeping a home phone?
Yes. Keep My Number costs $9.95/month and lets an eligible number receive calls through your mobile phone or voicemail without requiring an ATA.
Can I make international calls?
Yes. JOI International includes a $5 monthly Global Calling credit, while JOI Basics and JOI Plus customers can add a $5, $10, or $20 monthly credit for calls around the world at our published per-minute rates.
Ready for Better Home Phone & VoIP Service in Vancouver?
Keep the Internet provider you already have, keep the phone number people already know, and choose a home phone plan based on how you actually call.
NetJOI Phone starts at $11.95/month and works with TELUS, Rogers, Shaw, NetJOI Internet, and other suitable Internet providers.
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